Shipping Policy

We are located in Singapore and we shipped worldwide. International shipping charge apply.

FREE SHIPPING FOR ALL SINGAPORE ORDERS

Shipping Lead Time

Singapore Delivery

For Tencel & Bamboo Bedding, Mattress Protectors, shipping takes between 2 – 3 business days.

For other products, shipping takes between 7 – 15 business days.

International Orders Delivery

Shipping takes between 10 – 20 business days.

Orders are sent out via our courier. If you wish to have them sent with express delivery or insurance coverage, do drop us an email first to: shipping@granjoy.com before purchase. We will provide you the quote for express delivery. Please note that order cannot be cancel once it had been shipped out.

Track Your Order

You can track your order via our tracking page. The tracking page can be followed online anytime, anywhere from 2-3 days after your order, so you know exactly when you can expect your products at home.

In Case of Shipping Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible via email shipping@granjoy.com and we will do everything we can to help you resolve any situation that we have control over.

Lost Parcel Handling 

We use 3rd party couriers to deliver the orders. If you purchase with us, you understand that there are risk of parcels getting lost. We only refund orders that have proof that they were not received.